milanwin Privacy Policy

This page describes what we collect when you use milanwin and how we keep that data protected. We gather personal information — your name, email, phone number, and payment details — to verify your identity, process deposits and withdrawals, and comply with local regulations. We store all data using encryption and access controls to prevent unauthorised use.

Our milanwin platform processes payment information through licensed operators. DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet) handle your funds directly. We never store your full card details or bank credentials on our servers. Your data may reside on servers located outside your jurisdiction for backup and security reasons.

You have rights over your data — you can request access, correction, or deletion. This policy explains what we collect, how we use it, and how to exercise your rights.

What Information We Collect on milanwin

We collect account information when you join milanwin — your legal name, date of birth, email address, and phone number. These details are mandatory for account verification and fraud prevention. During identity verification before your first withdrawal, we request a photo of your government ID and proof of address. We store these documents securely for compliance purposes.

We also collect payment information — the payment method you use, transaction amounts, and timestamps. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet, we receive transaction confirmations from your provider. For bank transfers to our virtual accounts, we record the transfer details and account reference. We retain this data to verify settlements, detect fraud, and support dispute resolution.

How We Use Your Data on milanwin

We use your personal information for three core purposes. First, we verify your identity to prevent fraud and comply with local anti-money-laundering regulations. Your government ID and address proof are checked against official records. We do not share these documents with third parties — we retain them only for our own compliance review.

Second, we process your deposits and withdrawals using your payment information. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we share your transaction request with that provider. They handle the actual fund transfer; we receive only a confirmation that the transaction succeeded. For withdrawals, we reverse the process — funds return to your original payment destination using the same account details you provided.

Third, we use your contact information (email and phone) to send account notifications — login alerts, deposit confirmations, withdrawal status updates, and support responses. We send these messages only when necessary. We do not send unsolicited marketing emails. You can unsubscribe from non-critical notifications in your account settings anytime.

Third-Party Payment Processors and Data Sharing

Our milanwin platform relies on third-party payment operators. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those e-wallet companies receive your payment request and account information. We do not control their privacy practices — they handle your transaction according to their own terms. We recommend reviewing their privacy policies if you have concerns.

For bank transfers, we work with mobile banking, local payment, online payment, and e-wallet. We share your bank account details with these institutions only to facilitate transfers. They do not use this information for marketing or other purposes. We never disclose your milanwin activity, account balance, or game history to payment providers.

We may be required by law to disclose your data to government authorities, regulatory bodies, or courts. We comply with valid legal requests. If we receive such a request, we notify you unless legally forbidden to do so. We do not sell your personal data to any third party under any circumstance.

Cookies, Analytics, and Tracking

Our milanwin platform uses cookies to maintain your login session and remember your preferences. We also use analytics tools to understand how users interact with our site — which games are popular, which payment methods are used most, and where users face technical issues. This data helps us improve our platform.

Analytics data is aggregated and anonymised — we never link individual browsing behaviour to your account without your consent. We do not use tracking pixels or third-party trackers to follow you across other websites. If you disable cookies in your browser, you may find some milanwin features (like staying logged in) do not work properly.

How Long We Keep Your Data

We retain your personal information for as long as your milanwin account exists and for seven years after closure for regulatory compliance. This includes your identity verification documents, payment history, and account activity logs. If you request account deletion, we remove your profile but retain transaction records needed for dispute resolution and regulatory audit trails.

We keep transaction logs permanently to verify settlements. For example, if you withdraw funds during Idul Fitri or Idul Adha and encounter a delay, we reference these logs to confirm the withdrawal was processed correctly. We also retain logs to protect against fraud and to support investigations if suspicious activity occurs on your account.

Your Rights Regarding milanwin Account Data

You have the right to access your personal data. Submit a written request to our support team, and we will provide a copy of all information we hold about you within 10 business days. You can request correction of inaccurate data — if your address or phone number is wrong, we update it immediately.

You can request deletion of your account. We will close your profile and remove associated data within 30 days, subject to retention obligations for legal compliance. Deletion does not erase transaction logs needed for dispute resolution — those records remain for seven years. You can also request to know what third parties have received your data and for what purpose.

International Data Transfer and Jurisdiction

Our milanwin servers may be located outside Indonesia. When you use our platform, your data is transmitted to these servers for processing and storage. By using milanwin, you consent to this transfer. We maintain the same encryption and access controls regardless of server location.

Our privacy practices comply with Indonesian regulations and international standards. If we transfer your data to a jurisdiction with different privacy laws, we ensure equivalent protections through contractual agreements with data processors. We do not transfer data to jurisdictions with weaker privacy standards than Indonesia without your explicit consent.

Contacting Us About Your Data

If you have questions about our privacy practices, wish to exercise your data rights, or believe your information has been misused, contact our support team. Send a message via the help section in your milanwin account, and include a clear description of your request. We respond within 10 business days.

For users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta — and anywhere milanwin operates — the same privacy standards apply. Your data rights do not vary by location. If you believe we have violated your privacy rights and wish to lodge a formal complaint, you may contact local data protection authorities in your jurisdiction.

Our Privacy Commitment

At milanwin, we treat your personal data with the utmost care. Encryption, access controls, and regular security audits protect your information from unauthorised access. We do not sell your data, use it for marketing without consent, or share it with third parties beyond payment processors and legal authorities.

We collect information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. Every piece of data serves a specific purpose. You retain full visibility and control — you can access, correct, or delete your information anytime by contacting us.

This privacy policy may be updated as our practices evolve. We will notify you of material changes by email at least 14 days before they take effect. Continued use of milanwin after the effective date means you accept the updated policy. If you have any questions about how we handle your data, reach out to our support team anytime.